Onboarding & Enablement

Your priorities are our priorities.

Your first four weeks with us are designed with one thing in mind: to get you started quickly and set you up to meet your goals. You'll then have access to ongoing support and guidance from our awesome Customer Success team.

Meet the team

Time-to-Value Onboarding in 4 Weeks

This is a sample plan to help you understand what you can expect from your onboarding process. Typically, our customers complete onboarding within 4 weeks -- some do it even faster -- and we focus on identifying your primary use cases and goals.

Since onboarding is dependant on your use cases, we’ll structure onboarding and prioritize objectives to your needs.

During onboarding, you’ll work with your own dedicated Customer Success Manager to build a roadmap to accomplish both your immediate and long-term goals. The Xeneta expert will act as a project manager to hold your team accountable for achieving your objectives and offer best practices.

Week 1

Plan

In our first week, we begin with a kick-off to generate joint understandings of onboarding goals and expectations.